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Privacy Policy

The General Data Protection Regulation (“GDPR”) is the new legal framework that will come into effect on May 25, 2018 in the European Union. In light of this new regulation we have made the following changes to our privacy policy

1. Introduction

At The Music Store the privacy and security of our customers, respondents and visitors are of paramount importance. The Music Store is committed to protecting the data you share with us. This privacy policy explains how The Music Store processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through use of its website and platform.

For the purposes of this policy, The Music Store defines the term “User” as an entity with which The Music Store has an established relationship, the term “Respondent” as any individual who responds to correspondence with The Music Store or who is included as a contact in a User’s account and the term “Visitor” as an individual that visits our front-end website (for example www.themusicstoreuk.co.uk).

Any information stored on The Music Store's platform is treated as confidential. All information is stored securely and is accessed by authorised personnel only. The Music Store implements and maintains appropriate technical, security and organisational measures to protect Personal Data against unauthorised or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

2. Collection and use

2.1 .General

The following sections cover the specifics of each of the three groups from which data is collected: website Visitors, Respondents and Users.

2.2 Website Visitors

If you are a Visitor to our website only, and not a Respondent to a survey or a user of our platform, then this section is relevant for you.

By visiting this website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process Personal Data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary. However, if you do not grant the requested consent to the processing of your Personal Data, the use of this website may not be possible.

The Music Store may collect, record and analyze information of Visitors to its website. We may record your IP address and use cookies. The Music Store may add information collected by way of page view activity. Furthermore, The Music Store may collect and process any Personal Data that you volunteer to us in our website’s forms, such as when you register for events or sign up for information and newsletters. If you provide The Music Store with your social media details, The Music Store may retrieve publicly available information about you from social media.

Such Personal Data may comprise your IP address, first and last name, your postal and email address, your telephone number, your job title, data for social networks, your areas of interest, interest in The Music Store's products, and certain information about the company you are working for (company name and address), as well as information as to the type of relationship that exists between The Music Store and yourself.

The Music Store gathers data about visits to the website, including numbers of Visitors and visits, Geo-location data, length of time spent on the site, pages clicked on or where Visitors have come.

2.2.1 Purpose of processing personal data

The Music Store uses the collected data to communicate with Visitors, to customize content for Visitors, to show ads on other websites to Visitors, and to improve its website by analysing how Visitors navigate its website.

2.2.2 Sharing personal data

The Music Store may also share such information with service vendors or contractors in order to provide a requested service or transaction or in order to analyse the Visitor behavior on its website.

2.2.3 Cookies

Cookies are small pieces of information sent by a website to a Visitor’s hard disk. Cookies cannot be used to run programs or deliver viruses to your computer. By continuing to visit the website, you agree to the placement of cookies on your device. If you choose not to accept our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be. We may also place cookies from third parties for functional and marketing purposes. The use of cookies is widespread and benefits the surfer. For further information, see The Music Store’s cookies policy at the bottom of this page.

2.2.4 Links to other sites

Please be aware that while visiting our site, Visitors can follow links to other sites that are beyond our sphere of influence. The Music Store is not responsible for the content or privacy policy of these other sites.

2.3 Respondents

Respondents should be aware that in responding to surveys or survey invitations, they could be disclosing information that could make them personally identifiable to The Music Store Users. The security and privacy protection implemented on The Music Store's platform does not cover this type of transfer or disclosure of personal information. Respondents responding to surveys or survey invitations should be aware that they alone are responsible for the content of their responses. For more detailed information concerning the protection of privacy when responding to surveys or survey invitations, Respondents may contact the entity conducting the survey. It is the User’s responsibility to ensure that collection and processing of data is done in accordance with applicable law. The Music Store will not process Personal Data of Respondents for other purposes or by other means than instructed by its Users.

2.4 Users

2.4.1 Collection of User data

During a User’s registration and later on The Music Store platform, they provide information such as name, company name, email, address, telephone, credit-card number and other relevant data. This information is used by The Music Store to identify the User and provide them with support, services, mailings, sales and marketing actions, billing and to meet contractual obligations.

The Music Store Users can at any time access and edit, update or delete their contact details by logging in with their username and password to The Music Store platform. The Music Store Users may create more Users with different privilege levels within their account. It is the responsibility of the User that creates other User accounts, to choose the level of access each User should have. Once these new Users log into The Music Store they meet the definition of User in this policy. The Music Store will not retain User data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.

2.4.2 Collection of Respondent data

Respondent data includes data from individuals uploaded, transferred or manually entered by a The Music Store User into their account for the purpose of providing feedback to the User by responding to surveys or competitions. Personal Data may include, personal contact information such as name, home address, home telephone or mobile number, email address and social circumstances including age, date of birth, contact details, gender and other sensitive Personal Data. Answers to questions by Respondents, may also include Personal Data.

2.4.3 Controller

The Music Store processes Personal Data both as a Processor and as a Controller, as defined in the Directive and the GDPR:

The The Music Store entity which you as a User entered an agreement with when using The Music Store platform, will be the Controller for User data, as outlined above in “Collection of User data” section. For Respondent data, as outlined in the “Collection of Respondent data” section, the User will be the Controller in accordance with Directive and GDPR, and The Music Store will be the Processor. The Music Store adheres to the Directive of 1995 and the GDPR from May 25th, 2018. Consequently, The Music Store processes all data provided by its Users with accounts in its European Data Region, in the European Economic Area (EEA) only.

All data collected by The Music Store Users through surveys or competitions will be stored exclusively in secure hosting facilities. The Music Store has a data processing agreement in place with its provider, ensuring compliance with the Directive. All hosting is performed in accordance with the highest security regulations. All transfers of data internally in the EEA is done in accordance with this data processing agreement.

3. Retention and deletion

The Music Store will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. For Respondent data, The Music Store Users have control of the purpose for collecting data, and the duration for which the Personal Data may be kept. For Respondent data, Users with an active account will therefore have the responsibility to delete data when required. When a users’s account is terminated or expired, all Personal Data collected through the platform will be deleted, as required by applicable law.

4. Acceptance of these Conditions

We assume that all Visitors of our website, Respondents to surveys powered by The Music Store and users The Music Store platform have carefully read this document and agree to its contents. If someone does not agree with this privacy policy, they should refrain from using our website and platform. We reserve the right to change our privacy policy as necessity dictates. Continued use of The Music Store website and platform after having been informed of any such changes to these conditions implies acceptance of the revised privacy policy. This privacy policy is an integral part of The Music Store terms of use.

5. Our Legal Obligation to Disclose Personal Information

We will reveal a user’s personal information without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to The Music Store or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.

6. The Music Store Data Protection Officer

The Music Store has a “Data Protection Officer” who is responsible for matters relating to privacy and data protection. This Data Protection Officer can be reached at the following address:

The Music Store Attn: Data Protection Officer 16-22 Hillchurch Street Hanley Stoke on Trent ST1 2EX

7. For Further Information

If you have any further questions regarding the data The Music Store collects, or how we use it, then please feel free to contact us by email at: enquiries@themusicstoreuk.co.uk, or in writing at:

The Music Store 16-22 Hillchurch Street Hanley Stoke on Trent ST1 2EX


At The Music Store, we’re committed to safeguarding the privacy of our customers, and we will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Use of personal information

We collect information through enquiry, registration and order forms. We process personal information collected via themusicstoreuk.co.uk for the purposes of:
• providing the best possible service
• processing any orders you may have made
• running competitions
• providing you with information about products and services we offer

This information is only used by The Music Store internally, and will never be made available to outside companies.

We also collect information automatically about your visit to our website. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form, and as such cannot be used to identify you. This aggregate information is used to build up marketing profiles, aid strategic development and audit usage of the site.


Like many online retailers and other websites, we use to facilitate your navigation through the website. By visiting our site with your browser settings adjusted to accept cookies tells us that you want to use our products and services and that you consent to the use of cookies and other technologies to provide them to you as described below.

What Are Cookies?

Cookies are small text files that are placed on your computer, mobile device or tablet by certain web pages that you visit. We use cookies to allow you to use various features of the website, such as adding items to your basket, displaying personal recommendations and checking out. If you wish to purchase items form our website you will need to have cookies enabled.

Cookies do not harm your computer nor do any of our cookies store any credit/debit card information or password details. We don't store personally identifiable information such as address details in the cookies we create, but we do use encrypted information gathered from them to help us to identify and resolve errors.

How We Use Cookies

We use cookies to enhance your browsing experience and to enable functionality such as:
•’Remembering’ who you are when you visit our site, for example preferences that you may have set. Again this is not personally identifiable
•Enabling you to log-in, add items to your basket and check out
•Displaying items relevant to you, based on your browsing history
•Enhancing the customer journey through the use of Google Analytics.

Adjusting Your Preferences

Most browsers are automatically set to accept cookies but if you are using Microsoft's Internet Explorer, Google Chrome, Netscape Navigator, you can configure your browser to restrict cookies or block all cookies should you wish.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


We will not pass your information to any third parties unless you have agreed that we can. We will not add you to our electronic or postal mailing lists unless you have specifically opted to join them.
If you no longer wish to receive information about our products or services, or the products or services offered by us in association with other organisations, email us at customerservices@themusicstoreuk.co.uk
If you have any queries about our Privacy Statement, please contact us.