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If you are not completely satisfied with your online purchase, simply return it by an insured delivery method with all packaging intact and it in its original condition within 14 days, and we'll gladly exchange it, offer you a different product of equal value, or give you a full refund.
If you are returning goods because they have been damaged in transit you must inform us within 2 working days. This is so that we can make a prompt claim against the delivery company and correct the problem as swiftly as possible. Before returning any equipment, you must contact our Customer Service team on 01565 874163 for a Returns Number. Items returned without a valid returns number will be rejected. Refunds are made within 30 days.
Please note that we can arrange the collection and return of goods in this instance but these additional costs must be paid for by the customer. Please note if you're returning a product it needs to be sent in its original packaging or a suitable alternative, as any damage in transit caused by unsuitable or no packaging will result in the return being rejected or a restocking fee based on the severity of the damage and value of the item.
Certain products cannot be returned for Health and Safety reasons. Items such as microphones, headphones, earplugs, and harmonicas. If you have purchased any of these products and believe it to be faulty then please contact our Returns Department and they will assist you.
There’s an item missing from my order
We’re very sorry that you have not received your full order, we try our best to make sure all orders are picked, dispatched and packed correctly at all times. Please get in touch with a member of customer service with your name, order number and details of which item is missing and we will rectify the problem as soon as possible.
I have received an incorrect item with my order
We are sorry you have received an incorrect item, we try our best to make sure all orders are shipped correctly. Please get in touch with a member of our customer service team as soon as possible and we will fix the problem as quickly as we can.
My item is faulty
If you have received an item that is faulty, please get in touch with a member of customer services within 3 days from the day you receive the item. As soon as we know what the fault is a member of The Music Store team will work with you to get the problem fixed as quickly as possible for you.