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Terms & Conditions


Purchase of Goods

All orders made by on www.themusicstoreuk.co.uk are subject to acceptance by us. In the circumstance we refuse your order, we cannot be held liable to any party.

After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an automated acknowledgement and is not an acceptance of your order.

Order acceptance and the completion of the contract between you and The Music Store will take place at the point of order dispatch, unless we have notified you otherwise, or you have cancelled your order in accordance with the terms set out in our Returns Policy.

If we do not accept an order, a full refund will be processed.


Acceptance of Orders

When you order Goods from us this will be considered to be an offer by you to buy the Goods subject to these Conditions. These Conditions will then be binding on you.

The appearance of Goods on the Website or anywhere else that we sell them is an invitation to you to make an offer to purchase them by placing an Order with us. We have the right to refuse any Order and it will not bind us until we have accepted your Order and issued you with notification in writing that your Order has been accepted ("Order Acceptance").

It is your responsibility to make sure that the terms of your Order are complete and accurate.

The supply of Goods is subject to availability. If we do not supply the Goods to you for any reason, we will not charge you for those Goods and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses which you may suffer if we are unable to supply the Goods.

If, after accepting the Order, we discover that the Goods are unavailable, we will notify you of this and refund or re-credit you for the price of the Goods or give you the option to choose substitute goods. In the event that some but not all of the Goods comprising your Order are unavailable, we will give you the option of cancelling the whole Order or amending your Order to substitute the unavailable Goods with available goods. If you do not cancel your Order within 7 working days we will deliver the available Goods and refund or re-credit you for the unavailable Goods.


Password & Account Security

You are responsible for maintaining the confidentiality of your password and account details and any activities that occur under your account. The Music Store shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.


Discounts and Special Offers

All discounts, special offers and promotions are subject to availability, may be withdrawn or changed without notice, and may not be used in conjunction with any other offers, except where explicitly stated. If an item is subject to two available discounts, themusicstoreuk.co.uk reserves the right to decide which will be applied.



The Vendor is not liable for loss of business or income due to shipment delays under any circumstances. Whilst the vendor makes every effort to ensure that goods supplied correspond to in every respect with the specification or description provided as the case may be, the vendor is not responsible for minor variations in specification, and no such minor variation shall be the subject of any claim against the vendor.


Changes to These Website Terms

We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.[


Customer Complaints

In the event of the customer needing to make a complaint, firstly they should call or email customerservices@themusicstoreuk.co.uk or alternatively use the online form within our contact us page on themusicstoreuk.co.uk. In many cases, a complaint is best resolved by the person responsible for the issue in question. If the complaint has been received by that person, they may be able to resolve it swiftly and will do so if possible and appropriate.

Whether or not the complaint has been resolved, the complaint information will be passed to the customer service manager within one week. On receiving the complaint, the customer service manager records it in the complaints log. In the event it has not already been resolved, they delegate an appropriate person to investigate and to take appropriate action. If the complaint relates to a specific person, they should be informed and given a fair opportunity to respond. Complaints should be acknowledged by the person handling the complaint within 3 working days.



Payment over the Internet can be made by Visa, Visa Electron, MasterCard, Maestro, JCB or PayPal.


Linking To This Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.